Customer Satisfaction Policy

Herbal Kapıda commits to quality, transparency, and fast support for original Herbal Kapıda products. 1. Principles Clear order and delivery information; hygienic packaging; timely responses; full consumer rights compliance. 2. Support Email: [email protected] Phone: +90 500 000 00 00 Hours: Pzt — Paz / 09:00 — 20:00 · DEMO: Admin → Site Ayarları’ndan telefon, e-posta ve WhatsApp’ı güncelleyin 3. Complaints Send your order number; initial response within 3 business days; resolution may include replacement, reshipment, or refund; outcome confirmed in writing. 4. Quality Packaging, expiry, or product defects handled under statutory defect rules at no cost to you. 5. Feedback Surveys and email feedback processed in line with KVKK. This policy works together with the Distance Sales Agreement and Returns Policy.