Support
Frequently asked questions
Common questions about products, orders, shipping, and nutrition tracking.
Are the products genuine?
Yes. Products sold are original Herbal Kapıda products. This site belongs to an independent Herbal Kapıda Nutrition distributor.
Which bundle should I choose?
We offer gift bundles for your goal (weight, sport, general wellness). Free product advice is available on WhatsApp.
How long does shipping take?
After payment confirmation, orders usually ship within 1–3 business days. We share the tracking code with your order notification.
How does nutrition tracking work?
Under Account → Nutrition tracking you can log water, meals, and measurements. Your coach reviews progress from the approval queue.
Is cash on delivery available?
Yes, cash or card on delivery may be offered. Choose the available method at checkout.
What are the return terms?
Returns are possible for unopened products within the legal period. See Returns & cancellation or contact us.
Still have a question?
Distributor Herbal Kapıda can give you personalized answers.